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Title
Text copied to clipboard!Application Support Specialist
Description
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We are looking for an experienced and detail-oriented Application Support Specialist to join our IT team. The ideal candidate will be responsible for providing technical support and troubleshooting services for software applications used within the organization. This role requires a strong understanding of software systems, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical users.
As an Application Support Specialist, you will work closely with software developers, system administrators, and end-users to ensure the smooth operation of business-critical applications. You will be expected to monitor application performance, resolve user issues, and contribute to the continuous improvement of support processes. Your role will also involve documenting support procedures, training users, and escalating complex issues to the appropriate teams when necessary.
The successful candidate will have a background in information technology or computer science, with hands-on experience in application support or a similar role. Familiarity with databases, scripting, and IT service management tools is highly desirable. You should be comfortable working in a fast-paced environment and capable of managing multiple tasks simultaneously.
This position offers an excellent opportunity to grow your career in IT support while making a meaningful impact on the efficiency and effectiveness of our software systems. If you are passionate about technology and enjoy helping others solve problems, we encourage you to apply.
Responsibilities
Text copied to clipboard!- Provide first and second-level support for software applications
- Troubleshoot and resolve application-related issues
- Monitor application performance and system alerts
- Document support procedures and issue resolutions
- Collaborate with development and infrastructure teams
- Assist in application testing and deployment
- Train end-users on application functionality
- Escalate unresolved issues to appropriate teams
- Maintain knowledge base and support documentation
- Participate in on-call support rotation
Requirements
Text copied to clipboard!- Bachelor’s degree in Computer Science, Information Technology, or related field
- 2+ years of experience in application support or IT helpdesk
- Strong problem-solving and analytical skills
- Excellent communication and interpersonal abilities
- Experience with SQL and database management
- Familiarity with ITSM tools like ServiceNow or Jira
- Ability to work independently and in a team
- Knowledge of scripting languages is a plus
- Understanding of software development lifecycle
- Customer-focused mindset
Potential interview questions
Text copied to clipboard!- Do you have experience supporting enterprise software applications?
- Can you describe a time you resolved a complex technical issue?
- What ITSM tools have you used in previous roles?
- How do you prioritize multiple support requests?
- Are you comfortable working in a fast-paced environment?
- Do you have experience with SQL or database queries?
- Have you participated in application testing or deployment?
- What is your approach to documenting support procedures?
- How do you handle communication with non-technical users?
- Are you available for on-call support rotations?
